Frequently Asked Questions: The Online Lawyer

Navigating the legal system can be intimidating, especially when transitioning from a traditional office-based model to an online firm. Below, we answer the most common questions about how The Online Lawyer operates and how we protect your interests across our diverse practice areas.

Firm Operations & The Online Model

The Australian legal system has undergone a massive digital transformation. Most court filings, mediations, and even hearings are now conducted via secure online portals and video conferencing. By operating 100% online, we remove the “bricks and mortar” overheads of traditional firms, allowing you to access a lawyer with 45+ years of experience from any location in Australia. We use encrypted document vaults and secure video links to ensure your representation is as robust as any in-person meeting.

Your case may be handled by Robert or one of his experienced senior staff members. While you may work closely with a member of his team, Robert personally oversees all cases to ensure high-quality representation.

We provide every client with access to a Secure Digital Portal. You can scan or photograph documents (contracts, police facts sheets, death certificates, etc.) and upload them directly from your smartphone or computer. This is faster and more secure than traditional mail or unencrypted email.

Practice Area FAQs

Criminal Law

No. Contact us first. We can often negotiate with the police on your behalf or arrange for a voluntary appearance, which significantly improves your chances of obtaining bail.

Yes. Robert is a nationally qualified practitioner. While criminal codes vary by state, the fundamental principles of a fair trial and the rules of evidence are consistently managed through our online advocacy.

Family Law

As of the June 2025 updates, the law now requires courts to consider the impact of coercive control and economic abuse when dividing assets. We specialize in ensuring these factors are properly weighted in your favor.

Absolutely. We prioritize Consent Orders—legally binding agreements reached through online mediation that avoid the emotional and financial toll of a trial.

Wills & Probate

Probate is a court order confirming a Will is valid so the Executor can distribute assets. In 2026, we file these applications digitally, often securing grants in a fraction of the time it took under the old paper-based system.

We can conduct a full testamentary review via video call and provide you with a new, professionally drafted Will that accounts for modern assets like cryptocurrency and SMSFs.

Civil Law & Tax

Unlike criminal law (“beyond a reasonable doubt”), civil cases are decided on the balance of probabilities. This means we only need to prove your version of events is more likely than not to be true.

Yes. Unlike an accountant, a lawyer provides Legal Professional Privilege. This means your discussions regarding the audit are confidential and protected from the ATO’s reach.

Fees, Security, & Privacy

Because we have eliminated expensive city office rents, we can provide senior-level counsel at a more accessible rate than traditional top-tier firms. We offer fixed-fee quotes for standard matters (like Wills, Conveyancing, and Divorce) so you have total price certainty.

Privacy is our cornerstone. We use bank-grade encryption for all communications and document storage. Because our consultations are remote, you have the added benefit of total discretion—you will never be seen entering a law office in your local community.

If a matter requires a physical presence that cannot be handled via video link (such as a complex jury trial), we utilize our national network of trusted barristers and agents to ensure you have a physical presence in the room, while Robert continues to lead the strategy and advocacy from our digital headquarters